FAQ
The Ins And Outs of How We Do Business
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How often should I have my chimney cleaned?It’s recommended to have your chimney cleaned at least once a year. If you use your fireplace or wood burner frequently, or burn unseasoned wood, you may need more frequent cleanings to prevent excessive buildup.
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What are the signs that my chimney needs cleaning?Common signs include a strong, smoky odour coming from your fireplace, difficulty starting a fire, poor airflow or smoke backing into your home, and visible soot or creosote buildup. If you notice any of these, it’s time to schedule a chimney cleaning.
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What are the risks of neglecting chimney maintenance?Neglecting chimney cleaning can lead to several dangers, including chimney fires, carbon monoxide buildup, poor heating efficiency, and costly structural damage. Regular cleaning and inspections are critical to keeping your home safe and your heating system in optimal condition.
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Why is chimney cleaning important?Chimney cleaning is essential to remove soot, creosote, and blockages that can build up over time. These materials are highly flammable and can cause dangerous chimney fires if not removed. Regular cleaning also ensures your heating system operates efficiently, saving you money on energy costs and keeping your home safe.
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Can I clean my chimney myself?While there are DIY chimney cleaning tools available, professional cleaning is strongly recommended. Chimney sweeps have the expertise and equipment to thoroughly inspect and clean your chimney, ensuring no blockages or buildup are left behind that could pose a safety risk.
Payments Accepted
We offer a variety of convenient payment options to suit your needs. Our services accept EFTPOS, major credit cards, and bank transfers for a seamless and secure payment experience. If you have specific payment preferences or requirements, please let us know, and we’ll be happy to assist.
Cancellation Policy
Cancellations require at least 24 hours' notice; otherwise, a cancellation fee may apply.
Satisfaction Guarantee
Your satisfaction is our top priority, and we are committed to delivering exceptional service every time. At Marlborough Chimney Sweep, we stand by the quality of our work and ensure every job is completed to the highest standards. If you’re not completely satisfied with our service, please let us know, and we will work to make it right. Your safety, comfort, and confidence in our work are our guarantees to you.